For returns of any faulty hardware components (e.g. Laser Earbuds, etc) that you have purchased directly from PB Tech, please process the return directly with PB Tech:

https://www.pbtech.co.nz/returns/form

If your JLab Earbuds are faulty, GadgetPro will arrange a replacement or credit once you've completed the steps below.

1. Email GadgetPro at info@gadgetpro.co.nz for a Return Authorisation (RA) number.
2. Let GadgetPro know whether you'd like a replacement or a credit for the faulty unit — either option is fine.
3. Send the faulty unit back to the address provided with your RA number.

Your replacement or credit will be issued once GadgetPro receives the returned unit.

Should you have any faulty items that were part of your original kit, please contact OptiRTP Support at info@optirtp.com